Refund and Returns Policy – S&M Hot Wheels

We have a 1 day return policy, which means you have 1 day after receiving your item to request a return.

Eligibility for Returns

Returns are only accepted if the product itself is damaged or defective.

We do not accept returns for packaging damage alone.

To be eligible for a return you must provide:

• Proof of purchase
• Clear photos and videos of the damage during unboxing

To start a return request, contact us at:

Include:

• Order number
• Photos or video proof of the issue
• Description of the problem

Items returned without prior approval will not be accepted.

Please inspect your order when it arrives.

If the outer packaging is visibly damaged, customers should refuse to accept the package.

Once the package is accepted, we may not be liable for damage claims.

We do not offer exchanges.

Please carefully review product descriptions before making a purchase.

If you have questions before buying, contact us at:

[email protected]
Phone: +91 9092224646

Once we receive and inspect the returned item, we will notify you whether the refund is approved.

If approved, refunds will be issued to the original payment method within 10 business days.

Banks and payment providers may take additional time to process the refund.

If 15 business days have passed since approval and you have not received your refund, please contact us.