Privacy Policy
Effective Date: [16 March 2026]
S&M Hot Wheels (“we”, “our”, “us”) operates the website smhotwheels.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Business Information
Business Name: S&M Hot Wheels
Location: Royapuram, Chennai, Tamil Nadu, India
Contact Information
Email: [email protected]
Phone: +91 9092224646
2. Information We Collect
When you visit our website, place an order, or create an account, we may collect the following information.
Personal Information
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed through secure payment gateways)
Account Information
When you register on our website, we store your login details and account information to manage your orders.
Order Information
• Products purchased
• Order history
• Payment status
• Shipping details
Technical Data
We automatically collect certain information including:
• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
This information helps us improve website performance and user experience.
3. Payment Processing
Payments on our website may be processed through secure third party payment gateways such as:
• Razorpay
• Cashfree
Accepted payment methods include:
• UPI
• Credit Card
• Debit Card
We do not store or process your full payment card details on our servers.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and analyze traffic.
Tools used include:
• Google Analytics (GA4) for website analytics
• Google Search Console for search performance monitoring
• RankMath SEO plugin for search optimization
• Cloudflare CDN for security and performance
• LiteSpeed Cache for website performance optimization
Cookies help us understand how users interact with the website and allow us to improve our services.
You may disable cookies through your browser settings if you prefer.
5. Back In Stock Notifications
Our website offers Back In Stock Notifications using the plugin Back In Stock Notifier for WooCommerce.
When you subscribe to a product notification, we collect your email address only to notify you when the product becomes available again.
6. Marketing and Communications
Currently we do not conduct email marketing campaigns.
In the future we may introduce marketing tools such as:
• Email newsletters
• Facebook Pixel tracking
If marketing communications are introduced, users will be able to opt out.
Most of our promotions and updates are shared through Instagram.
7. Data Sharing
We do not sell or rent your personal information.
Your information may only be shared with necessary service providers including:
• Payment gateways
• Shipping providers
• Website analytics providers
Shipping partners may include:
• Delhivery
• DTDC
• India Post
• Shri Tirupati Couriers
These partners only receive the information necessary to deliver your orders.
8. Data Security
We take appropriate security measures to protect your personal data.
Security technologies used include:
• Secure hosting infrastructure
• Cloudflare security services
• Secure payment gateways
However, no method of transmission over the internet is completely secure.
9. User Rights
You have the right to request access to or deletion of your personal data.
Users may request:
• Data deletion
• Data correction
• Account related support
Requests can be sent to:
Currently users cannot delete their accounts directly from the website.
10. Data Retention
We retain order and account information for business, legal, and operational purposes.
Information is retained only as long as necessary for order processing, record keeping, and legal compliance.
11. Children’s Privacy
Our website does not specifically target children and does not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy, you can contact us.
S&M Hot Wheels
Royapuram, Chennai, Tamil Nadu, India
Email: [email protected]
Phone: +91 9092224646