Terms and Conditions
Effective Date: [16 March 2026]
Welcome to smhotwheels.com, operated by S&M Hot Wheels, located in Royapuram, Chennai, Tamil Nadu, India.
By accessing or purchasing from this website, you agree to be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use this website.
1. Use of the Website
By using this website, you agree to use it only for lawful purposes. You must not misuse the website or attempt to interfere with its normal operation.
Users must not:
• Attempt to gain unauthorized access to the website or its servers
• Use the website for fraudulent transactions
• Copy, reproduce, or distribute website content without permission
• Use automated systems or bots to access the website
We reserve the right to restrict or terminate access to users who violate these terms.
2. Account Registration
Customers may create an account on the website to place orders and track purchases.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
If you believe your account has been compromised, please contact us immediately.
Users may request account data deletion by contacting us via email.
3. Product Information
We make every effort to provide accurate descriptions, pricing, and images of all products listed on the website.
However:
• Product images may sometimes vary slightly from actual items
• Packaging designs may vary depending on manufacturer batches
• Colors may appear differently depending on screen settings
We reserve the right to update product descriptions, images, and availability without prior notice.
4. Product Condition (Collectible Items)
Many products sold on this website are collectible die cast items.
While we take care in handling and packaging products, minor packaging imperfections may occur due to manufacturing, transportation, or storage.
Examples include:
• Minor card bends
• Shelf wear
• Small packaging creases
• Minor paint imperfections from the manufacturer
These minor imperfections are common with collectible products and do not qualify as product damage.
Returns or refunds will only be accepted if the product itself is damaged or defective, not for minor packaging imperfections.
5. Orders
When placing an order, you agree that:
• All information provided during checkout is accurate
• You are authorized to use the selected payment method
• The order is subject to product availability
We reserve the right to cancel or refuse orders in the following cases:
• Payment failure
• Incorrect pricing due to technical errors
• Stock availability issues
• Suspicious or fraudulent transactions
If an order is cancelled after payment has been made, a full refund will be issued.
6. Pricing Accuracy
We strive to ensure that all product prices displayed on the website are accurate.
However, pricing errors may occasionally occur due to technical issues or human error.
In such cases, S&M Hot Wheels reserves the right to cancel or refuse any order placed for a product listed at an incorrect price.
If payment has already been made, the amount will be refunded to the original payment method.
7. Payments
Payments may be processed through third party payment gateways such as:
• Razorpay
• Cashfree
Accepted payment methods may include:
• UPI
• Credit Card
• Debit Card
Payment transactions are securely handled by the payment gateway providers. We do not store complete payment card information on our servers.
8. Shipping
We currently ship orders only within India.
Shipping partners may include:
• Delhivery
• DTDC
• India Post
• Shri Tirupati Couriers
Estimated delivery time is 2 to 5 business days, depending on the delivery location.
Shipping charges:
Tamil Nadu: ₹100
Other States in India: ₹150
Free shipping promotions may be offered during special campaigns or bulk purchases.
9. Delivery and Courier Responsibility
Once an order has been shipped and handed over to the courier service, delivery timelines depend on the courier provider.
While we aim to deliver orders within the estimated time frame, S&M Hot Wheels is not responsible for delays caused by courier services, weather conditions, transportation issues, or other external factors beyond our control.
10. Order Inspection and Unboxing Proof
Customers are encouraged to record a video while opening the package.
This video serves as proof in case of:
• Damaged product
• Missing product
• Incorrect product received
Return or damage claims may require unboxing video proof.
11. Returns and Refunds
Returns and refunds are governed by our Refund Policy.
Please review the Refund Policy page for full details regarding return eligibility, refund processing, and damage claims.
12. Intellectual Property
All content on this website including:
• Logo
• Images
• Product descriptions
• Website design
• Text content
are the property of S&M Hot Wheels.
Unauthorized use, reproduction, or distribution of website content is prohibited.
13. Website Availability
We aim to keep the website accessible at all times.
However, we do not guarantee uninterrupted availability and are not responsible for downtime caused by maintenance, server issues, or technical failures.
14. Limitation of Liability
S&M Hot Wheels shall not be liable for:
• Indirect or incidental damages
• Losses resulting from courier delays
• Manufacturer defects beyond our control
• Technical issues affecting website access
15. Governing Law
These Terms and Conditions are governed by the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in Chennai, Tamil Nadu.
16. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time.
Changes will be posted on this page with an updated effective date.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us.
S&M Hot Wheels
Royapuram, Chennai, Tamil Nadu, India
Phone: +91 9092224646
Email: [email protected]